Return Policy

Last Updated: December 6, 2025

At Trexalonhrozkhar, your satisfaction is our highest priority. We stand behind the quality of our furniture restoration work and are committed to ensuring you're delighted with the final results.

1. Understanding Restoration Services

Furniture restoration is a specialized service rather than a product purchase. Each project is unique, customized to your specific piece and requirements. Our return policy reflects the nature of these bespoke restoration services.

2. Our Satisfaction Guarantee

We guarantee the quality of our workmanship and materials used in every restoration project:

Quality Commitment

All restoration work is guaranteed for one year from completion. If you discover any defects in our workmanship or materials within this period, we will repair or correct the issue at no additional charge.

Workmanship Excellence

Our master craftsmen take pride in every project. If you're not satisfied with any aspect of our work, please contact us immediately so we can make it right.

3. Project Cancellation Policy

Before Work Begins: You may cancel your project before we begin restoration work and receive a full refund of your deposit, minus a $75 consultation and assessment fee.

After Work Begins: Once restoration work has commenced, cancellation is subject to the following terms:

Payment is required for all work completed up to the cancellation date
Any materials purchased specifically for your project that cannot be returned
Refund of remaining deposit minus completed work and materials

4. Post-Completion Inspection Period

Upon project completion, you have a 7-day inspection period to thoroughly examine your restored furniture. During this time:

Inspection Process

Review all aspects of the restoration work, check finishes, structural repairs, upholstery, and hardware. Document any concerns with photos and detailed notes.

Reporting Issues

Contact us immediately if you identify any concerns. We'll schedule a review and address legitimate quality issues promptly at no charge.

5. What Our Guarantee Covers

Our one-year workmanship guarantee covers:

Finish defects, peeling, or discoloration resulting from our materials or application
Structural repairs that fail due to workmanship issues
Upholstery seams, springs, or padding that fail under normal use
Hardware installation issues or defective replacement parts we supplied

6. Exclusions from Our Guarantee

Our guarantee does not cover damage or issues resulting from:

Misuse, abuse, or neglect of the furniture
Accidents, pet damage, or exposure to extreme conditions
Normal wear and tear from regular use
Unauthorized repairs or modifications by third parties
Lack of proper maintenance or care as outlined in our care instructions

7. Dispute Resolution Process

If you're dissatisfied with any aspect of our service, we're committed to finding a fair resolution:

Reach out within 7 days of delivery with detailed description and photos of concerns.

Professional Assessment

We'll schedule an inspection to evaluate the issue and determine cause.

Fair Resolution

Based on findings, we'll repair, adjust, or refund as appropriate.

8. Custom Materials and Special Orders

Custom-ordered materials (fabrics, hardware, specialty finishes) are non-returnable once ordered. We require your approval of samples before placing custom orders to ensure satisfaction.

9. Deposit and Payment Policy

A 50% deposit is required to begin all restoration projects. This deposit:

Secures your project slot and covers materials procurement
Becomes non-refundable once work begins
Is applied to your final invoice upon completion

10. Contact Us About Concerns

We value your feedback and want to address any concerns promptly. Please contact us:

Trexalonhrozkhar
800 Brickell Ave
Miami, FL 33131
Phone: +1 (415) 147-0147
Email: info@trexalonhrozkhar.world

Our Promise to You

Every piece we restore represents our commitment to excellence, your trust in our craftsmanship, and a shared appreciation for quality furniture. We stand behind our work because we're passionate about what we do.